Contact us
Have a question or need assistance? We’re here to help.
We’re here to answer any questions you might have. Contact us through any of the information below or fill up the form to submit a ticket.
Faq
Where are your products made?
Our products are made in the USA to the highest quality standards, as required by the FDA.
Are there any side effects when taking your products?
Our products are made with quality ingredients, and are considered safe for most people, without side effects. However, if you have any medical conditions, or are taking prescription medications, we suggest checking with your doctor.
Is your manufacturer GMP certified?
Yes, our manufacturer always maintains a current and valid GMP certification. This means that they have met the rigorous standards set by the FDA for good manufacturing practices. These standards ensure that our products are safe and of the highest quality.
Where can I find the full list of ingredients?
All of the ingredients can be found on theallyessentials.com product page. Click on each product to see the full description and you will find the full ingredient list and allergen information.
How do I contact customer support?
You can contact customer support via live chat or email. To access live chat, click the “Chat” button in the bottom left corner of any page on our website. Our live chat team is available 24/7, but response times may vary depending on chat volume. To email customer support, send an email to feedback@theallyessentials.com. Our email support team typically responds to emails within 24 hours.
Are your products vegetarian/vegan-friendly and allergen-free?
To learn more about the ingredients for our products and whether it is vegetarian/vegan–friendly and allergen-free, please visit the product information page. Not all products are the same and have different formulations and ingredients used, so it is important to check the product information page for each product to be sure.
What is your return and refund policy?
We are confident that you will be satisfied with our products. However, if you are not satisfied for any reason, you may return them for a refund within 30 days of purchase, provided that the products are in their original, unopened, and resalable condition. A restocking fee of 15% will be applied to all returned items.
When will my order ship?
We make every effort to process your order within 24 hours. Please allow 2-3 business days to process your order. We’ll send you a shipping confirmation email with your tracking number once your order has shipped so you can keep track of it. Once shipped, USA shipments can take 3-5 business days.
Can I cancel my order once it has been submitted? Can I make changes to my order after I have submitted it?
We understand that you may need to make changes to your order after you have submitted it, but we are unable to accommodate any modifications or cancellations once the order has been processed. Please note that we consider an order to be processed once it has been picked, packed, and shipped by our Fulfillment Team. Our orders are processed very quickly, so we recommend that you review your order carefully before submitting it.
Is my credit card/payment information secure?
Yes, your credit/debit card information is safe and secure when you use it to make online purchases on our website. We use SSL encryption to protect your data in transit, and we also use a variety of other security measures to protect your data from unauthorized access, use, or disclosure.
