Products
Where are your products made?
Our products are made in the USA to the highest quality standards, as required by the FDA.
Does that mean your products are approved by the FDA?
The FDA does not approve dietary supplements in the same way that it approves drugs. However, the FDA does regulate the manufacturing, labeling, and safety of dietary ingredients. Our products are manufactured in FDA-registered facilities that follow GMP (Good Manufacturing Practices) guidelines.
Is your manufacturer GMP-certified?
Yes, our manufacturer always maintains a current and valid GMP certification. This means that they have met the rigorous standards set by the FDA for good manufacturing practices. These standards ensure that our products are safe and of the highest quality.
Where can I find the full list of ingredients?
All of the ingredients can be found on theallyessentials.com product page. Click on each product to see the full description and you will find the full ingredient list and allergen information.
Are there any side effects when taking your products?
Our products are made with quality ingredients and are considered safe for most people, without side effects. However, if you have any medical conditions, or are taking prescription medications, we suggest checking with your doctor.
Are your products vegetarian/vegan-friendly and allergen-free?
To learn more about the ingredients for our products and whether it is vegetarian/vegan-friendly and allergen-free, please visit the product information page. Not all products are the same and have different formulations and ingredients used, so it is important to check each product’s information page to be sure.
Shipping & Returns
Where do you ship to?
We currently ship to customers in the United States.
How much is shipping?
We offer free shipping on orders $50.00 and above.
When will my order ship?
We make every effort to process your order within 24 hours. Please allow 2-3 business days to process your order. We’ll send you a shipping confirmation email with your tracking number once your order has shipped so you can track it.
How long will it take to get my package?
Once shipped, USA shipments can take 3-5 business days.
What is your return and refund policy?
We are confident that you will be satisfied with our products. However, if you are not satisfied for any reason, you may return them for a refund within 30 days of purchase, provided that the products are in their original, unopened, and resalable condition. A restocking fee of 15% will be applied to all returned items.
To return a product, please get in touch with our customer support team at hi@theallyessentials.com within 30 days of your purchase. We will provide you with instructions on how to return the product. Products must be returned in their original packaging, sealed, and in resalable condition. A receipt or proof of purchase is required. Opened items will not be accepted for exchange or return.
The customer is responsible for paying for the shipping costs to return the product. Once we receive the returned product, we will process your refund within 10 business days. Any shipping charges or applied discount codes will not be refunded.
If you encounter any issues with your product or order, please do not hesitate to contact our customer support team at hi@theallyessentials.com for immediate assistance.
Ordering and Payment
Do I need an account to order?
No, you can always place an order anytime without the need to register for an account. However, we encourage you to create an account to enjoy faster checkout and receive exclusive discounts and promotions for account holders.
What method of payment do you accept?
We accept a variety of payment methods, including credit cards, debit cards, digital wallets, and mobile payments.
Is my credit card/payment information secure?
Yes, your credit/debit card information is safe and secure when you use it to make online purchases on our website. We use SSL encryption to protect your data in transit, and we also use a variety of other security measures to protect your data from unauthorized access, use, or disclosure.
Can I cancel my order once it has been submitted? Can I make changes to my order after I have submitted it?
We understand that you may need to make changes to your order after you have submitted it, but we are unable to accommodate any modifications or cancellations once the order has been processed. Please note that we consider an order to be processed once it has been picked, packed, and shipped by our Fulfillment Team. Our orders are processed very quickly, so we recommend that you review your order carefully before submitting it.
If you need to make a change to your order, please contact us as soon as possible after submitting your order. We will do our best to accommodate your request, but we cannot guarantee that we will be able to do so.
If you need to cancel your order, please contact us as soon as possible after submitting your order. We will cancel the order and refund your payment if the order has not yet been processed. If the order has already been processed, we will be unable to cancel the order and you will be responsible for the full cost of the order.
Do I need to pay sales tax with my order?
The prices on our website exclude taxes, and sales tax will be calculated at checkout based on your zip code. The rate of sales tax varies from state to state, and it is typically calculated as a percentage of the purchase price. We use state and local sales tax rates to ensure that the correct amount of sales tax is charged on each order.
Customer Support
How do I contact customer support?
You can contact customer support via live chat or email. To access live chat, click the “Chat” button in the bottom left corner of any page on our website. Our live chat team is available 24/7, but response times may vary depending on chat volume. To email customer support, send an email to hi@theallyessentials.com. Our email support team typically responds to emails within 24 hours.
What kind of issues can customer support help me with?
Our customer support team can help you with any issue related to our website, products, orders, tracking orders, and more. If you have any questions or need assistance with anything, please don’t hesitate to contact us.
